DC Caravan Servicing – Terms & Conditions

These Terms & Conditions apply to all servicing, inspection, repair, and maintenance work carried out by DC Caravan Servicing. By booking or allowing work to commence, the customer agrees to be bound by these Terms & Conditions.

1. Payment Terms

1.1 Payment is due immediately upon completion of work, unless otherwise agreed in writing prior to the appointment.
1.2 We accept payment via cash, bank transfer, PayPal, debit card, and credit card.
1.3 DC Caravan Servicing reserves the right to withhold certification, reports, or documentation until payment has been received in full.

2. Pre-Service Inspection

2.1 Prior to commencing work, a visual inspection of the caravan or motorhome will be carried out internally and externally where access permits.
2.2 Any pre-existing damage, wear, staining, corrosion, leaks, defects, or modifications may be recorded and photographed for record-keeping and liability protection.
2.3 The pre-service inspection is non-invasive and does not constitute a full structural, damp, or mechanical strip-down unless specifically agreed.

3. Standard of Work & Warranty

3.1 All work is carried out with reasonable care and skill in accordance with industry standards and manufacturer guidance where available.
3.2 Workmanship is warranted for 6 months from the date of completion.
3.3 This warranty excludes:

  • Fair wear and tear

  • Consumables

  • Customer-supplied parts

  • Damage caused by misuse, neglect, accident, modification, or third-party interference
    3.4 Any unauthorised repairs or alterations carried out after completion will void the workmanship warranty.

4. Additional Repairs & Authorisation

4.1 If faults are identified outside the scope of the original service, no additional work will be carried out without customer approval, unless the issue presents an immediate safety risk.
4.2 Additional labour and parts will be charged at the prevailing rates.
4.3 Verbal approval may be accepted where written approval is impractical.

5. Call-Out, Access & Attendance

5.1 For pre-booked fixed-price services, the call-out fee is included.
5.2 If the engineer is unable to carry out work due to:

  • Locked vehicles

  • Missing keys

  • Blocked access

  • Unsafe conditions

  • Customer absence

the call-out fee will apply, and no further obligation to return is assumed.

6. Customer Responsibilities

The customer must ensure:

  • The vehicle is accessible at the agreed date and time

  • Adequate clearance around wheels, lockers, and external fittings

  • Internal lockers are emptied where access is required

  • Pets are secured away from the working area

  • A safe working environment is provided

Failure to meet these requirements may result in delays, cancellation, or additional charges.

7. Storage Compounds & Restricted Access

7.1 Where a caravan or motorhome is stored within a compound, lock-up, or gated area, the customer must arrange full access permission in advance.
7.2 Failure to secure access resulting in denied entry will incur a £75 call-out and cancellation charge.

8. Security Devices

8.1 All wheel clamps, hitch locks, alarms, and security devices must be removed and refitted by the customer.
8.2 If the engineer refits any security device at the customer’s request, a photographic record will be taken.
8.3 The customer must check security devices as soon as possible after completion.
8.4 DC Caravan Servicing accepts no liability for security once the engineer has left site.

9. Toilet Cassette

9.1 The toilet cassette must be empty, clean, and hygienic prior to service.
9.2 If this condition is not met, toilet servicing will not be carried out, and no refund will be given for that portion of the service.

10. Labour Rates & Pricing

  • Call-out (including first hour): from £75.00

  • Labour thereafter: £65.00 per hour

  • Parts are charged in addition to labour

All prices are subject to change without notice. Estimates are non-binding unless confirmed in writing.

11. Parts & Materials

11.1 Parts supplied will be OEM or approved equivalent where available.
11.2 Parts supplied by the customer are fitted entirely at the customer’s risk and carry no warranty for suitability, performance, or longevity.
11.3 Special-order parts are non-refundable, including delivery costs.

12. Wheel Torque Procedure

12.1 All wheels worked on will be torqued to the manufacturer’s specification where available.
12.2 The customer may be asked to witness and sign confirmation.
12.3 Where the customer is not present, photographic or video evidence can be supplied upon request.

13. Completion of Work & Handover

13.1 All appliances will be switched off upon completion unless otherwise requested.
13.2 By signing the job sheet (or accepting completion verbally), the customer confirms:

  • The work has been completed

  • The vehicle has been checked

  • Responsibility transfers back to the customer

14. Service Limitations & Liability

14.1 The service report reflects the condition of the vehicle at the time of inspection only.
14.2 No guarantee is given regarding future faults, failures, or component lifespan.
14.3 DC Caravan Servicing shall not be liable for indirect, consequential, or economic loss.

15. Wheel Safety Notice

Customers must re-torque wheel bolts:

  • Before every journey

  • After the first 30 miles or 30 minutes

  • After any wheel removal

Always use a calibrated torque wrench and do not over-tighten.

16. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.