Privacy Policy (UK GDPR)

DC Caravan Servicing

Effective Date: 24/12/2025

DC Caravan Servicing (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller:
DC Caravan Servicing

DC Caravan Servicing provides mobile servicing, inspection, maintenance, and repair services for caravans, motorhomes, and campervans.

For data protection enquiries, please contact:
📧 [INSERT YOUR EMAIL ADDRESS]

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Personal Information

  • Full name

  • Address

  • Email address

  • Telephone number

Caravan, Motorhome & Campervan Information

  • Make, model, and year

  • Vehicle registration number (motorhomes and campervans only)

  • Chassis number / VIN (where applicable)

  • Service history and inspection data

  • Appliance and system details

  • Mileage or usage data (where relevant)

Service & Transaction Data

  • Booking and appointment details

  • Job sheets, inspection reports, and service records

  • Invoices, estimates, and payment records

  • Warranty and aftercare information

Communication & Website Data

  • Emails, messages, and call records

  • Contact form submissions

  • IP address and basic website usage data

  • Cookies and analytics data (see Cookie Policy)

3. How We Collect Your Data

We collect personal data when you:

  • Contact us via phone, email, WhatsApp, social media, or website forms

  • Book a service or request a quotation

  • Allow us to inspect or service your caravan, motorhome, or campervan

  • Communicate with us regarding aftercare or warranty matters

  • Use our website or online services

4. How Your Data Is Used

Your personal data is used to:

  • Provide caravan, motorhome, and campervan servicing, inspection, and repair services

  • Manage bookings, job records, and customer communication

  • Prepare invoices, process payments, and maintain accounting records

  • Administer warranties and maintain service history

  • Respond to enquiries and provide customer support

  • Comply with legal, regulatory, and tax obligations

  • Protect our legal rights, including debt recovery where required

We do not sell or trade personal data to third parties.

5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Contractual necessity – to deliver services you have requested

  • Legal obligation – compliance with accounting, HMRC, and regulatory duties

  • Legitimate interests – operating our business and protecting our legal rights

  • Consent – where you have explicitly provided it (e.g. website contact forms)

6. Data Sharing

Personal data may be shared only where necessary with:

  • Accountants and financial service providers

  • Payment processors

  • Parts suppliers or warranty providers

  • Legal advisors or debt recovery agents

  • Regulatory or enforcement authorities where legally required

All third parties are required to process personal data securely and lawfully.

7. Data Storage & Security

  • Personal data is stored securely in digital and/or physical systems

  • Access is restricted to authorised personnel only

  • Appropriate technical and organisational measures are in place to prevent unauthorised access, loss, or misuse

8. Data Retention

Personal data is retained only for as long as necessary:

  • Financial and invoicing records: minimum 6 years (HMRC requirement)

  • Service and warranty records: retained for the duration of the warranty and a reasonable period thereafter

  • Enquiries and correspondence: retained only as required for business or legal purposes

9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of data where legally permitted

  • Restrict or object to processing in certain circumstances

  • Request data portability

  • Withdraw consent where consent was given

Requests should be submitted to:
📧 [INSERT YOUR EMAIL ADDRESS]

Proof of identity may be required.

10. Cookies

Our website uses cookies to ensure functionality and improve user experience. Further details are available in our Cookie Policy.

11. Complaints

If you believe your personal data has been mishandled, you have the right to complain to:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

12. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.